Strategic Outdoor Hospitality Consulting & Guest Experience Design

The brands are not the story. The pattern is the story. And the pattern is older than this category.

Your amenities and rates can be matched by any competitor—but a team that delivers genuine hospitality every time cannot. Learn how to train a campground team for consistent service through intentional hiring, onboarding, documented standards, empowerment, and active cultural leadership.

Most operators treat the online travel agencies as a necessary tax. A four-room boutique hotel in Fairbanks, Alaska took a different path — roughly 95% direct bookings at a four-figure nightly rate in year one. Here is the thinking behind it, and what carries across every outdoor and boutique format.

Some of the most important leadership lessons aren’t learned in a conference room. They’re earned through hard work, preparation, perseverance, difficult decisions, and the people beside you. For me, many of those lessons were reinforced on the mountain.

Across RV parks, resorts, campgrounds, and glamping sites, the operators who win share the same core disciplines. Learn the fundamentals of outdoor hospitality—from a frictionless guest journey to genuine service culture and operational discipline—that separate memorable properties from forgettable ones.

Running a successful outdoor hospitality business demands more than just a beautiful location and great amenities. It requires a solid operational foundation, efficient management, and a clear strategy to maximize revenue and guest satisfaction. Over the years, I have seen firsthand how expert consulting can transform hospitality operations. By applying proven hospitality consulting strategies, businesses can unlock new levels of performance and growth. In this post, I will s

The first fifteen minutes of a stay set the ceiling for everything that follows. Learn how the best outdoor hospitality operators design a five-star campground arrival experience—through anticipation, personalization, and operational discipline—that builds trust, earns better reviews, and supports stronger rates.

The Restoration Economy: Why the Future of Outdoor Hospitality Belongs to Properties That Design for Renewal

Dynamic pricing for RV parks is one of the most powerful revenue levers in outdoor hospitality—but only when it protects guest trust. Here's how experienced operators price by demand, reward loyal regulars, and align rate with genuine value to grow revenue without adding a single site.

Discover five simple revenue streams that can increase RV park profitability, improve guest experience, and grow your outdoor hospitality business without adding more campsites.

Luxury RV parks are now a $9B asset class trading at 12-20x EBITDA. In 2026, the winners are blending RV sites with glamping, adding resort amenities, and pricing like boutique hotels. Here's what smart operators and investors are doing to capture the upside, from Amity Outdoors.

Great outdoor hospitality operations are built on the same principles, regardless of the property type. Explore how RV parks, campgrounds, boutique hotels, and glamping resorts use operational excellence to improve guest experience, efficiency, and profitability.

Great guest experiences begin with great operations. Discover five practical ways RV park owners and operators can streamline operations, improve guest satisfaction, and build stronger hospitality teams.

In the competitive world of outdoor properties, effective revenue management is crucial for maximizing profitability and ensuring long-term sustainability. Whether you manage a campground, a resort, or a recreational facility, understanding the dynamics of revenue management can significantly impact your bottom line. ThisDynamic pricing for RV parks is one of the most powerful revenue levers in outdoor hospitality

Glamping and RV destinations have surged in popularity, attracting nature lovers and adventure seekers alike. As the demand for unique outdoor experiences grows, operators must focus on enhancing their services and facilities to stand out in a competitive market. This blog post explores practical operational improvements that can elevate the guest experience at glamping and RV sites, ensuring they remain top choices for travelers.

Today's travelers prioritize experiences over material possessions. According to a study by the American Express Global Travel Trends, 70% of travelers are willing to spend more on experiences than on physical goods. This trend highlights the importance of offering unique, memorable experiences that resonate with guests.