Services
Every discipline outdoor hospitality demands. All under one practice.
Twenty-five years of operational leadership across hotels, RV parks and resorts, glamping destinations, and luxury outdoor properties — built into a consulting practice that covers the full scope of what it takes to perform at the highest level.
Category 1 — Core Operations
Operations & Systems
End-to-end operational infrastructure for properties at any stage. SOP development, staff scheduling and role design, vendor management, technology assessment, compliance review, and multi-property operational alignment.
Pre-Opening & New Property Launch
Full launch consulting from ground up to opening day. Site readiness, systems setup, hiring frameworks, training development, soft opening strategy, and first-season benchmarks. For owners who want to open right, not just open fast.
Property Turnaround & Performance Recovery
Structured diagnostic and recovery for underperforming properties. Operational audit, financial analysis, root cause identification, rapid stabilization, and phased recovery. For owners who know something is wrong and need a clear path forward.
Third-Party Management
Full-service management on behalf of ownership: P&L accountability, staffing leadership, operational oversight, and performance reporting. For owners who want experienced day-to-day management without building an internal team.
Category 2 — Revenue & Finance
Revenue Strategy & Optimization
Dynamic pricing, OTA and direct booking optimization, group sales strategy, ancillary revenue, seasonal rate architecture, and financial reporting. Built to strengthen performance year-round.
Acquisition Support & Financial Modeling
Pre-purchase analysis, pro forma development, scenario modeling, SBA financing preparation, and capital structure review. Rigorous financial clarity before you commit.
Owner & Investor Relations
Monthly and quarterly ownership reports, investor communications, lender presentations, and partner-facing summaries. Clear, consistent reporting across single-owner and multi-partner structures.
Financial Infrastructure & Reporting
Accounting system setup, intercompany structure, P&L presentation, KPI dashboards, and budget-to-actual tracking. Financial data that supports decisions, not just documents history.
Category 3 — Guest Experience & Brand
Guest Experience Design
Arrival-to-departure journey mapping, communication standards, pre and post-stay sequences, amenity strategy, service recovery, and return guest development. Your most powerful revenue tool, designed rather than assumed.
Brand Development & Identity
Brand positioning, voice and tone, visual direction, photography and content strategy, and brand extension for portfolios. Includes soft-brand and partnership structuring for independent operators.
Marketing Strategy & Execution
Full-spectrum marketing: digital, social, email, SEO, and GEO. Agency accountability, CRM setup, lead nurturing, content direction, and campaign oversight. Marketing that drives reservations, not just impressions.
Staff Training & Leadership Development
Training program design, GM coaching, leadership development, onboarding systems, and performance management. Builds the team capability that sustains everything else.
Category 4 — Specialty & Growth
Growth Planning & Portfolio Expansion
Growth roadmaps for operators scaling from one property to many. Launch sequencing, portfolio alignment, brand extension, and multi-property management infrastructure.
Marina & Waterfront Property Consulting
Specialized consulting for marina, waterfront lodge, and water-adjacent properties. Operational frameworks, waterfront guest experience, and seasonal revenue strategy.
Glamping, Events & Recreation Consulting
Concept development and operational frameworks for glamping, outdoor event venues, and recreation-anchored properties. Programming, seasonal activation, vendor coordination, and experience design.
Fractional COO & Senior Advisory
Senior operational leadership on a part-time, embedded basis. Decision support, leadership oversight, ownership-level reporting, and strategic planning, without a full-time hire.
Retainer Consulting
Ongoing strategic and operational support for owners who want a long-term partner committed to their sustained success.
Project Engagements
Focused, time-bound work for specific initiatives like launches, turnarounds, or major infrastructure upgrades.
Fractional & Advisory
Senior-level guidance and operational leadership on a part-time, embedded basis to steer high-level decision making.